General Terms of Sale and Services
Last updated: 11/10/2026
In the event of any discrepancy between the French and English versions of this document, the French version shall prevail.
These general terms of sale and services (the "Terms") apply to the services provided by the Switch Compagnie association to its clients. They are supplemented by the quote, order form or specific contract accepted by the client, which prevail in the event of conflict.
1. Provider
Switch Compagnie, a French non-profit association under the 1901 Act (RNA W172010376, SIREN 917 532 293). Head office, contact details and publication director: see the legal notice.
2. Scope and clients
Services may include: web and software development, electronics and prototyping, 3D printing, security audits and consulting, website hosting, cloud and colocation services, and e-mail services. The exact content of each service is specified in the quote.
Switch Compagnie serves individual clients (consumers) as well as business and non-profit clients. Where the client is a consumer, the mandatory provisions of the French Consumer Code apply in addition to these Terms and prevail over any contrary provision. Provisions reserved for business clients are identified as such.
3. Quotes and orders
Each service is subject to a free quote, issued after discussion with the client, specifying the description of the service, the price, indicative timescales and the offer's validity period. The order is formed by written acceptance of the quote (signature, e-mail or approval from the client area where this feature is available).
Before ordering, consumer clients receive the pre-contractual information required by Articles L111-1 and L221-5 of the French Consumer Code (main characteristics, price, timescales, provider identity, warranties, right of withdrawal, mediation).
4. Prices
Prices are stated in euros in the quote. The amount in the quote is the total price payable by the client for the service described; any additional charge is shown separately before acceptance.
5. Payment
Invoices are payable by the due date stated on the invoice, by card through our payment provider CAWL (Worldline), through the client-area wallet or by any other means stated in the quote. Switch Compagnie never stores card numbers.
Business clients only: if payment is not made by the due date, late-payment penalties are automatically due, without reminder, at three times the statutory interest rate in force, calculated on the outstanding amount from the day after the due date (Article L441-10 of the French Commercial Code). A fixed recovery fee of 40 euros is also due (Article D441-5 of the French Commercial Code); additional compensation may be claimed, on supporting documents, where the recovery costs incurred exceed that amount. These penalties and fees do not apply to consumer clients.
6. Performance and delivery
Timescales in the quote are given in good faith. Switch Compagnie is an association that hosts supervised interns: it undertakes a best-efforts obligation and keeps the client informed of progress. The client provides the necessary information, content and access in good time. On delivery, the client has the period set out in the quote to report any non-conformity. For business clients only, failing any written reservation within that period, the service is deemed accepted. For consumer clients, such acceptance does not deprive them of the statutory guarantees described in Article 9.
Technical support is available 24/7: the client area lets you submit a support request (ticket) at any time, 24 hours a day, 7 days a week. Requests are handled by the association's team in order of arrival and priority. Unless otherwise stated in the quote or contract, no response or resolution time is guaranteed.
7. Right of withdrawal (consumer clients)
For a contract concluded at a distance or off-premises, consumer clients have 14 days from the conclusion of the service contract to withdraw, without giving reasons (Articles L221-18 et seq. of the French Consumer Code).
If the client expressly requests that the service start before the end of this period, they pay the amount corresponding to the service provided until they communicate their decision to withdraw (Article L221-25). The right of withdrawal can no longer be exercised for a service fully performed before the end of the period where performance began with the consumer's prior express consent and express waiver of the right of withdrawal (Article L221-28, 1°).
To exercise this right, the client sends, before the period expires, an unambiguous statement of their decision to withdraw, by e-mail to contact@switchcompagnie.eu or by post to Switch Compagnie, 313A Rue de la Forêt, 17700 Saint-Georges-du-Bois, France, or uses the model form below. Switch Compagnie refunds all sums paid no later than 14 days from receipt of the withdrawal decision, using the same means of payment as for the initial transaction, unless the client expressly agrees to another means and at no cost to them.
- - Model withdrawal form (complete and return only if you wish to withdraw from the contract):
- - To: Switch Compagnie, 313A Rue de la Forêt, 17700 Saint-Georges-du-Bois, France, contact@switchcompagnie.eu:
- - I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*):
- - Ordered on (*) / received on (*):
- - Name of consumer(s):
- - Address of consumer(s):
- - Signature of consumer(s) (only if this form is notified on paper):
- - Date:
- - (*) Delete as appropriate.
8. Hosting and e-mail
Hosting, cloud, colocation and e-mail services are provided by Switch Compagnie itself, using its T-Tron infrastructure (a sub-project of the association), located in France at the registered office address. They are provided under a best-efforts obligation. Interruptions may occur for maintenance or incidents; Switch Compagnie strives to limit them and to inform clients. The service level, backups and their terms are those specified in the quote or contract; failing that, no availability level is guaranteed.
The client is solely responsible for the content and data it hosts or transmits. Switch Compagnie may suspend a service in the event of reported manifestly illegal content or abusive use endangering the infrastructure, after informing the client except in an emergency.
At the end of the contract, the client may request an export of their data in a common format, within the period stated in the quote or contract. After that period, the data is deleted, unless there is a legal obligation to retain it. Where personal data is concerned, the data processing agreement (DPA) specifies the return and destruction arrangements.
Where Switch Compagnie processes personal data on the client's behalf, the data processing agreement (DPA) required by Article 28 GDPR applies and forms an integral part of the contract.
8a. Subscriptions: term and termination
Ongoing services (hosting, cloud, colocation, e-mail) are subscribed for the initial term stated in the quote or contract. Unless otherwise stated, they renew automatically for successive periods of the same length.
Consumer clients: Switch Compagnie informs the client in writing (e-mail or post), no earlier than three months and no later than one month before the end of the period during which renewal may be refused, of the option not to renew the contract (Article L215-1 of the French Consumer Code). After the renewal date, the consumer may terminate the contract at any time, with effect from the day after the request is sent; they only pay the part of the price corresponding to the period before termination takes effect. Termination can be made by e-mail to contact@switchcompagnie.eu, by post, or from the client area where this feature is available.
Business clients: either party may terminate the subscription at the end of its term, subject to the notice period stated in the quote or contract, in writing (e-mail or post).
Switch Compagnie may change its prices for future periods by informing the client at least one month before they take effect; a client who refuses the change may terminate the subscription before that date, free of charge.
9. Legal warranties
Consumer clients benefit from the legal conformity warranty (Articles L217-3 et seq. of the French Consumer Code for goods, L224-25-12 et seq. for digital content and services) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). These warranties apply independently of any commercial warranty.
10. Liability
With a business client, Switch Compagnie's liability is limited to direct and foreseeable damage, up to the amount paid for the service concerned, except in the case of gross negligence or wilful misconduct. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, in particular towards a consumer.
11. Intellectual property
Unless otherwise stated in the quote, the rights to use specific deliverables are assigned to the client upon full payment. Pre-existing tools, libraries and know-how of Switch Compagnie or third parties remain the property of their owners.
13. Consumer mediation
In accordance with Article L612-1 of the French Consumer Code, consumer clients may use a consumer mediator free of charge to resolve a dispute amicably, after first attempting to resolve it directly with Switch Compagnie through a written complaint.
The name, postal address and website of the competent consumer mediator will be given here once the mediation agreement has been concluded. In the meantime, consumer clients may send any complaint to contact@switchcompagnie.eu or by post to the association's registered office.
14. Governing law and disputes
These Terms are governed by French law. In the event of a dispute, the parties first seek an amicable solution. Failing that, the competent court is determined by the applicable legal rules; consumers may bring proceedings before the court of their place of residence or the place where the service was performed.